Combining multiple practices allows for quick growth but can also create a sense of chaos. Different office locations have different ways of doing things, resulting in a major challenge regarding records. This is especially true for EOB management, where a lack of access and standardization could impact collections — leaving staff unable to answer patient questions quickly and accurately.

 
The problem is further compounded by the fact that most patients don’t understand their benefits. When the EOB process is not available to everyone, it can be difficult to have meaningful and accurate conversations with patients about billing. For offices that have a large elderly patient population, it can be even more of an issue because of confusion around covered versus non-covered Medicare services.
 
Yet, there is a solution that can solve these challenges, improve EOB processes, and reduce the required staff time for management: automated indexing.
 
Let’s take a look…
 
Foot and Ankle Specialists of the Mid-Atlantic, LLC (FASMA) started with 15 doctors across 11 locations. As they grew into one of the largest podiatric groups in the United States, leadership discovered that without standardization, turmoil could quickly develop in the records area. EOB management was a specific problem, with lack of access to patient benefits hampering communications and affecting the bottom line.
 
They needed a way to increase efficiency and improve patient collections. Having a way to access EOB data staff-wide was a key requirement.
 
That’s when they discovered InDxLogic.
 
STANDARDIZATION, EFFICIENCY, AND ACCESSIBILITY
 
The EOB management system from InDxLogic offered FASMA EOB accessibility and improved efficiency. FASMA learned how to move EOB management to its own indexers without creating an additional burden. Every staff member would now have access to each patient’s EOB.
 
IMPROVED COLLECTIONS AND BETTER PATIENT CONVERSATIONS
 
With its new system for EOB management, FASMA quickly saw improvements in the collections process. They were able to send out bills faster and get paid sooner. InDxLogic’s EOB Management system also equipped FASMA’s staff with the tools it needs to answer patient EOB questions quickly and accurately. By helping front staff, they were better able to explain individuals’ benefits and enhance patient care.
 
TIME-SAVINGS
 
Auto-indexing with InDxLogic has made their EOBs accessible to anyone in the office. Their EOBs are now saved by the system as searchable PDFs, making it easy for staff and physicians to locate the claim they are looking for. Furthermore, their process for indexing has become much more efficient, with an estimated savings of one minute per EOB. With FASMA’s high volume practice processing 500-1,000 checks every week, the improvements have a huge impact.
 
The automation provided by InDxLogic’s EOB Management System has offered FASMA unparalleled consistency while reducing staff time spent on tedious tasks.
 
How is your practice managing EOBs and the patient conversations that go with billing and collections?